Do I have to leave Nookal or Cliniko?
No. Praxa is built to sit on top of your practice-management system, not replace it. Your diary, patient records, invoices and reports stay there. Praxa syncs every few minutes and writes bookings, invoices, notes and cancellations back with the right codes.
Where are clinical notes and recordings stored?
Notes, letters, assessments and outcome measures are filed into your PMS. Session audio is transcribed and then discarded; Praxa does not keep recordings. Access is email + password with a 2-factor code and invite-only team accounts.
What does the AI see?
Only what it needs for the job in front of it. The assistant strips patient names before a question reaches AI, inbox replies follow strict tone and safety rules, and you choose whether the inbox AI is off, suggests replies for staff to approve, or sends routine ones itself. Every clinical draft is reviewed by a clinician before it's filed.
Does it handle NDIS and DVA billing quirks?
Yes. Praxa knows your service codes, appends the _CA cancellation code for NDIS late cancels, invoices class participants individually, redeems passes, tracks plan-managed invoices against the 90-day claim window, and follows up plan managers by email rather than texting a business number.
Which professions is it built for?
Exercise physiology, physiotherapy, occupational therapy, dietetics and multidisciplinary allied health clinics. Profession-specific tools, like the guided MSK assessment and condition schematics, switch on for the clinics that use them.
How does the phone receptionist work?
Your clinic gets a dedicated number. Calls are answered by an AI receptionist that follows your script (opening hours, parking, fees, booking rules) and logs everything to the patient inbox. It never guesses; anything it can't answer becomes a task for your front desk.
Can we use it for NDIS incident management?
Yes. The HR module has an NDIS reportable incident type with the Commission's reporting timeframes on its checklist, alongside WorkSafe, insurer and privacy notifications, a severity matrix and a seven-stage process with a full record of every step.
What if we have five practitioners next year, or twenty?
Same price. Praxa is per clinic, not per seat.
Can we turn parts of it off?
Yes. Every module can be switched on or off per clinic, and every automation (review asks, collections emails, reminders, arrival texts) has its own off switch. Collections can be paused per plan manager.
